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High Speed Internet
Configuring Your Computer
Once the cable modem is online and connected to your computer, it is necessary to set up your computer
to access the internet through the modem. If you do not have an Ethernet port and are connecting
with USB, it is necessary to first install the proper USB drivers. Contact an Astound service technician at
1-800-4-ASTOUND if you need assistance connecting via USB.
Provisioning Your Operating System Software
With most cable modems, the “cable” and “status” light will blink until connected then stay solid. The
“PC” light should blink when connected, and the “data” light will blink when actively used. If the lights
are not lit, please follow the appropriate steps for the software you are using. Once the proper cables
have been connected, and the “cable” and “status” indicator lights are solid, you are ready to connect
to the Internet. Locate your computer’s operating system and follow the instructions how to provision
it for internet access.
In all cases you will need to make the following settings:
1. Set connection type to Ethernet (or USB if this is the case with your computer)
2. Set internet protocol to TCP/IP
3. Set IP and DNS addresses to “Obtain Automatically”
If you do not see your software listed on the following pages and need assistance, please call technical
support and we will be happy to assist you. Please note that Astound only supports Windows 7, Vista,
XP, or 2000, or Mac OS 8.5-9.2 or OSX and above.
Internet FAQs
Q. How does Astound’s cable modem access differ from DSL?
A. DSL stands for “Digital Subscriber Line” and is the technology used by most phone companies to
provide Internet access. In order to receive quality DSL service you must live close to the telephone
company’s Central Office (CO). If you live too far from the CO you may experience slow service or
not be able to receive service at all. Unlike DSL, Astound’s network provides reliable high speed
service in a variety of speeds and prices, no matter where you live on our network.
Q. Do I need a user ID or password to access the Internet?
A. You do not need a password to access the Internet—once your cable modem is connected and
configured properly you have an always-on, direct connection to the web. You will need a login
name and password to access your email account.
Q. How do I set up my Astound email account?
A. You can call Astound technical support to set up your email account and have your password
set, or you can create an email address online within Astound’s Internet Account Manager at
astound.net/iam. Once your email account is active, you can use your login and password to
access your account and configure email client software (such as Outlook).
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